Rookin House Equestrian and Activity Centre

It is in the clients' own interests to ensure that the stated terms are correct and acceptable. Please contact Rookin House immediately if you have any queries or the terms and conditions are not acceptable.

Deposit/Security

All booking confirmations are subject to Rookin House receiving from the client either a deposit (30% of booking value) or security (Credit/ debit card details).

Cheque deposits should be made payable to Rookin House Activity Centre Ltd (Activities only) or A.R. Hogg (accommodation and Horse Riding only).

When placing a security, no transaction will be made against the card except in the event of a cancellation or non-arrival (see Cancellations below).

Balance amounts are due 5 weeks prior to your arrival.

Cancellations

In the event of a client canceling a booking, Rookin House Equestrian & Activity Centre retains the right to recover the following cancellation charges:

Over 35 days prior to arrival date
- 30% of the booking value

Less than 35 days prior to arrival date
- Full amount of the booking value

Non-arrival by a client on the contracted date will be treated as a cancellation

We also recommend that clients take out suitable insurance to cover any loss, which may be incurred in the event of a cancellation.

Insurance

We have Public Liability Insurance NOT Personal accident. In the unlikely event of injury unless we have shown negligence you participate at your own risk

Warning

All activities do contain an element of risk. While we take all reasonable precautions, we do advise that you do participate at your own risk. If you have back trouble, are pregnant or suffer from a condition that you may aggravate by participating in an activity/event, please check the suitability of an activity BEFORE booking.

Management reserve the right to stop any person(s) participating in any activity and/or event if they are unruly or deemed not capable and there will be NO REFUND given.
Rookin House Farm, Troutbeck, Ullswater, Penrith, Cumbria, Lake District, CA11 0SS
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